ITIL® 4 Foundation

  • Provide a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world;
  • Reflect the fast-paced and complex environment we live in, and new ways of working and emerging practices;
  • Provide organizations and professionals with comprehensive guidance for managing information technology in a modern service economy.
  • Module 1: Introduction
  • Module 2: Dimensions and Principles
  • Module 3: Service value chain and Continual Improvement
  • Module 4: Management Practices overview
  • Module 5: Service Management Practices detailed


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